This session will focus on an overview of recognizing what causes conflict in the workplace, understanding our responses to conflict, and strategies for better conflict resolution. This is a high-level view of conflict resolution but participants should leave with a few solid, actional strategies for dealing with conflict in their workplace. There will also be time to practice some of these strategies.
The Indiana State Library will
make all reasonable modifications to policies and programs to ensure that
people with disabilities have an equal opportunity to enjoy all of its
programs, services, and activities. If you require an auxiliary aid or service
for effective communication, or a modification of policies or procedures to
participate in this program, service or activity of the Indiana State Library,
please contact Michele Johnson, the Indiana State Library’s ADA Coordinator (micjohnson2@spd.in.gov or
463-271-5168). Notice of a needed accommodation should be provided as soon as
possible to allow time for the State Library to arrange for the accommodation;
however, notice of a needed accommodation must be provided to one of the above
contacts no later than 48 hours in advance.