What's Up Wednesday: Finding and Serving Hidden Patrons

10:00 AM - 11:00 AM
Virtual Conference
Virtual Conference

Event Details

This event has passed. The archived recording can be found here.

Webinar date and time: Wednesday, February 26, 2020 / 10:00 am to 11:00 am, Eastern

How do you serve people in your community who are unable get in to your library?  How do you find those people? What kind of programs or services could be offered to them? These questions plague libraries everywhere. Learn how we identified our target patron groups, partnered with community agencies to identify patrons, young and not so young, who would benefit from outreach programming, and how we used materials and staff on hand to add outreach to our service repertoire.

Angie Bates is currently the Assistant Director of Perry Memorial Library in Henderson, North Carolina, but she’s not always been a librarian.  She taught in elementary schools all across the United States from 1986–2009.  In 2010, she graduated from North Carolina Central University with my MLS and began her new career as a youth librarian.  She has been blessed to experience many sides of public librarianship; youth and adult services, cataloging, and now administration.  Her next adventure is to go beyond her library’s walls through outreach services. 

This webinar is eligible for 1 LEU which you will receive at the end of the presentation.


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The Indiana State Library will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities.  If you require an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in this program, service or activity of the Indiana State Library, please contact Faye Brookins, the Indiana State Library’s ADA Coordinator (fbrookin@spd.in.gov or 317-233-1184).  Notice of a needed accommodation should be provided as soon as possible to allow time for the State Library to arrange for the accommodation; however, notice of a needed accommodation must be provided to one of the above contacts no later than 48 hours in advance.

Event Type(s): ISL Webinar
Presenter: Angie Bates, Assistant Director of Perry Memorial Library in Henderson, North Carolina
Courtney Brown
(317) 910-5777