In a library, every interaction is an opportunity for great customer service. This comprehensive workshop is designed for all staff, not just new, front-line staff. Refocus, reenergize, and retrain your staff on excellent patron service, from the phone, to email, to face-to-face interactions. This class is worth 1 General LEU for Indiana library certification.
Event Type(s): ISL Meeting
Presenter: Jill Stange