Dealing with Challenging Patrons

11:00 AM - 12:00 PM
Indiana State Library
Webinar, Live Online

Event Details

Anyone who works with the public knows that conflict is part of the job. This class will review common types of challenging patrons in a library setting, coping techniques for library staff, and strategies for successful resolutions. This class is worth 1 General LEU for Indiana library certification.
Event Type(s): ISL Meeting
Presenter: Professional Development Office
Shauna Borger
(317) 605-4518