No need to travel to the Indiana State Library, you can attend from the comfort of your own library!
Few things are as important as setting clear expectations for employees, and providing them with the training they need to meet those expectations. Employees who understand what is expected and are confident in their skills are more likely to provide consistently great service to patrons. Untrained and undertrained employees are often less efficient and engaged; they can cost your organization time when routine errors require correction, and worse, they can cost your library customers. In this webinar, Carina Mulcrone, Circulation Services Manager from the Bettendorf Public Library (IA), will share her library’s switch to Standard Evaluation Guidelines and Daily Observation Reports.
Presenter: Carina Mulcrone has spent two decades working in public service. She earned her MLIS from the University of Iowa’s School of Library and Information Science in 2009 and has been serving as a Circulation Manager ever since. She is the former Circulation Manager of the LeClaire Community Library (LeClaire, IA) and the current Circulation Services Manager at the Bettendorf Public Library (Bettendorf, IA). She thinks libraries are #1!
Webinar date and time: Wednesday, January 30, 2019 / 2 pm to 3 pm, Eastern
This webinar is eligible for 1 LEU which you will receive via email from your presenter within 30 days.
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