No need to travel to the Indiana State Library, you can
attend from the comfort of your own library!
Few things are as important as setting clear expectations
for employees, and providing them with the training they need to meet those
expectations. Employees who understand what is expected and are confident in
their skills are more likely to provide consistently great service to patrons.
Untrained and undertrained employees are often less efficient and engaged; they
can cost your organization time when routine errors require correction, and
worse, they can cost your library customers. In this webinar, Carina Mulcrone,
Circulation Services Manager from the Bettendorf Public Library (IA), will
share her library’s switch to Standard Evaluation Guidelines and Daily
Observation Reports.
Presenter: Carina Mulcrone has spent two decades working in public service. She earned her MLIS from the University of Iowa’s School of Library and Information Science in 2009 and has been serving as a Circulation Manager ever since. She is the former Circulation Manager of the LeClaire Community Library (LeClaire, IA) and the current Circulation Services Manager at the Bettendorf Public Library (Bettendorf, IA). She thinks libraries are #1!
Webinar date and time: Wednesday, January 30, 2019 / 2 pm to 3 pm, Eastern
This webinar is eligible for 1 LEU which you will receive via email from your presenter within 30 days.
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The Indiana State Library will make all reasonable
modifications to policies and programs to ensure that people with disabilities
have an equal opportunity to enjoy all of its programs, services, and
activities. If you require an auxiliary aid or service for effective
communication, or a modification of policies or procedures to participate in
this program, service or activity of the Indiana State Library, please contact
Faye Brookins, the Indiana State Library’s ADA Coordinator (fbrookin@spd.in.gov
or 317-233-1184). Notice of a needed accommodation should be provided as
soon as possible to allow time for the State Library to arrange for the
accommodation; however, notice of a needed accommodation must be provided to
one of the above contacts no later than 48 hours in advance.