Beyond the Orientation Checklist: Documented Training for Improved Results

2:00 PM - 3:00 PM

Event Details

No need to travel to the Indiana State Library, you can attend from the comfort of your own library!

Few things are as important as setting clear expectations for employees, and providing them with the training they need to meet those expectations. Employees who understand what is expected and are confident in their skills are more likely to provide consistently great service to patrons. Untrained and undertrained employees are often less efficient and engaged; they can cost your organization time when routine errors require correction, and worse, they can cost your library customers. In this webinar, Carina Mulcrone, Circulation Services Manager from the Bettendorf Public Library (IA), will share her library’s switch to Standard Evaluation Guidelines and Daily Observation Reports.    

Presenter: Carina Mulcrone has spent two decades working in public service. She earned her MLIS from the University of Iowa’s School of Library and Information Science in 2009 and has been serving as a Circulation Manager ever since. She is the former Circulation Manager of the LeClaire Community Library (LeClaire, IA) and the current Circulation Services Manager at the Bettendorf Public Library (Bettendorf, IA).  She thinks libraries are #1!

Webinar date and time:  Wednesday, January 30, 2019 / 2 pm to 3 pm, Eastern

This webinar is eligible for 1 LEU which you will receive via email from your presenter within 30 days.


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The Indiana State Library will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities.  If you require an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in this program, service or activity of the Indiana State Library, please contact Faye Brookins, the Indiana State Library’s ADA Coordinator ( or 317-233-1184).  Notice of a needed accommodation should be provided as soon as possible to allow time for the State Library to arrange for the accommodation; however, notice of a needed accommodation must be provided to one of the above contacts no later than 48 hours in advance. 

Event Type(s): ISL Webinar
Presenter: Carina Mulcrone, Circulation Services Manager, Bettendorf Public Library (IA)
Courtney Brown
(317) 910-5777