We don’t have large budgets. We don’t have large staffs. We might have to spend parts of our day shoveling the sidewalks or cleaning up a mess in the restroom. In spite of this, small and rural libraries have the power to be great.  We can do simple, practical things that can instantly make a difference. From internal customer service tips to tech tools you can’t live without, linking these 30 things will help make your small library extraordinary.  50 minutes, 1 LEU

Bio:  Jamie Matczak is the education consultant at Wisconsin Valley Library Service based in Wausau, Wisconsin.  She has over 12 years of consulting experience for public libraries, with over 50 of them being small and rural.  Jamie has taught Business Communication at Lakeland College, and courses on marketing, customer service and social media for the iSchool at UW-Madison.  She earned her BA in Advertising from UW-Eau Claire, and an MS in Applied Leadership for Teaching and Learning from UW-Green Bay.

(No need to travel to the Indiana State Library, you can attend from the comfort of your own library!)

Presenter:  Jamie Matczak, Education Consultant for the Wisconsin Valley Library Service 

Webinar date and time:  Wednesday, December 19, 2018 / 10 am to 11 am, eastern (9 am to 10 am central)

This webinar is eligible for 1 LEU which you will receive via email from your presenter within 30 days.

REGISTER AT: https://instlibrary.adobeconnect.com/e6odikkolp2c/event/registration.html

Test your computer to make sure you have all the required Adobe add-ins to participate in the webinar before the webinar begins. See http://www.in.gov/library/files/Adobe_Diagnostic.pdf for instructions.

LOG IN on the scheduled day and time at:  https://instlibrary.adobeconnect.com/e6odikkolp2c/event/login.html

The Indiana State Library will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities.  If you require an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in this program, service or activity of the Indiana State Library, please contact Paula Newcom (pnewcom@library.in.gov or 317-447-0452) advance of the webinar/program in which you would like to participate.  Alternatively, you can contact Faye Brookins, the Indiana State Library’s ADA Coordinator (fbrookin@spd.in.gov or 317-233-1184).  Notice of a needed accommodation should be provided as soon as possible to allow time for the State Library to arrange for the accommodation; however, notice of a needed accommodation must be provided to one of the above contacts no later than 48 hours in advance.