Customer Service
In a library, every interaction is an opportunity for great
customer service. This comprehensive workshop is designed for all staff, not
just new, front-line staff. Refocus, reenergize, and retrain your staff on
excellent patron service, from the phone, to email, to face-to-face
interactions. Internal customer service is also included. 1 General LEU /
50 minutes
Monday, March 27, 10:30 to
11:30 EST - This training is offered at the Huntington City-Township Public Library, 255 West Park
Drive, Huntington, Indiana, phone number 260-356-0824 (in case of bad weather, check their Facebook page
https://www.facebook.com/HCTPL/)
The
Indiana State Library will make all reasonable modifications to policies and
programs to ensure that people with disabilities have an equal opportunity to
enjoy all of its programs, services, and activities. If you require an
auxiliary aid or service for effective communication, or a modification of
policies or procedures to participate in this program, service or activity of the
Indiana State Library, please contact Paula Newcom (pnewcom@library.in.gov or 317-447-0452) in advance of the
webinar/program in which you would like to participate. Alternatively,
you can contact Faye Brookins, the Indiana State Library’s ADA Coordinator (fbrookin@spd.in.gov or 317-233-1184). Notice of a
needed accommodation should be provided as soon as possible to allow time for the State Library to arrange for the accommodation;
however, notice of a needed accommodation must be provided to one of the above
contacts no later than 48 hours in advance.