Customer Service

10:30 AM - 11:30 AM
Indiana State Library
Huntington City-Township Public Library

Event Details


Customer Service 

In a library, every interaction is an opportunity for great customer service. This comprehensive workshop is designed for all staff, not just new, front-line staff. Refocus, reenergize, and retrain your staff on excellent patron service, from the phone, to email, to face-to-face interactions. Internal customer service is also included.  1 General LEU / 50 minutes

Monday, March 27, 10:30 to 11:30 ESTThis training is offered at the Huntington City-Township Public Library, 255 West Park Drive, Huntington, Indiana, phone number 260-356-0824 (in case of bad weather, check their Facebook page https://www.facebook.com/HCTPL/)

The Indiana State Library will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities.  If you require an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in this program, service or activity of the Indiana State Library, please contact Paula Newcom (pnewcom@library.in.gov or 317-447-0452) in advance of the webinar/program in which you would like to participate.  Alternatively, you can contact Faye Brookins, the Indiana State Library’s ADA Coordinator (fbrookin@spd.in.gov or 317-233-1184).  Notice of a needed accommodation should be provided as soon as possible to allow time for the State Library to arrange for the accommodation; however, notice of a needed accommodation must be provided to one of the above contacts no later than 48 hours in advance.


Event Type(s): ISL Workshop
Presenter: Paula Newcom, Northeast Regional Coordinator
Paula Newcom
(317) 447-0452

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