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Customer Service in the Public Library 4/17/2013 10:00:00 AM
Customer Service in the Public Library
In a library, every interaction is an opportunity for great customer service. This comprehensive workshop is designed for all staff, not just new, front-line staff. Refocus, reenergize, and retrain your staff on excellent patron service, from the phone, to email, to face-to-face interactions. This class is worth 1 General LEU for Indiana library certification.
Wednesday, April 17, 2013
10:00 AM - 11:00 AM
Indiana State Library - Webinar, Live Online
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